Even after hours
Your agent takes calls and appointment requests outside your opening hours. Anything it cannot answer goes to your team.
An AI phone assistant that takes the load off your front desk
An AI phone assistant answers calls when your front desk is busy or the practice is closed, responds to common questions and records appointment requests. The chatbot on your website does the same in writing, around the clock.
Satisfaction guarantee: final payment only once you are satisfied.
What AI agents take on for your practice
Set up for your practice, your processes and your tone. You approve all content before the agent goes live.
Phone assistant
Answers calls when all lines are busy or the practice is closed, and responds to common questions.
Chatbot for your website
Answers questions about services, opening hours and directions, around the clock and in plain language.
Record appointment requests
Takes appointment requests in a structured way and passes them to your team. Connected to your online booking if you wish.
Tailored to your practice
The agent knows your services, processes and common questions. We agree on the answers together.
Handover to your team
For medical questions, the agent refers callers to the practice team, in emergencies to the emergency number 112.
Data minimization
Records only what the request needs. No diagnoses, no findings.
Data protection and medical confidentiality
Health data is specially protected (Art. 9 GDPR), and doctors are bound by medical confidentiality. That is why we settle these questions in writing before launch.
- Where is the data processed?
- I prefer providers with servers in the EU. Which provider is used for your practice and where the data is processed, you receive in writing before launch.
- Is there a data processing agreement?
- Yes. Before the agent handles real calls, we sign a data processing agreement under Art. 28 GDPR. It states which data is processed, for what purpose and for how long.
- What data does the agent record?
- Only what the request needs, for example name, callback number and preferred appointment. The agent does not ask about diagnoses, findings or symptoms.
- How is medical confidentiality preserved?
- The agent gives no information about patients or treatments. Who may access the recorded requests is defined in advance and set out in the agreement.
How your AI agent gets started
Day 1
First call
We clarify which calls and questions the agent should handle.
Week 1
Setup
I set up the agent with your practice information and processes.
Week 2
Test phase
You and your team test the agent, and I refine the answers.
After your approval
Launch
The agent takes calls and chats.
Afterwards
Support
If you wish, I keep adjusting answers and processes.
Test first, then launch
You and your team test the agent at your own pace. It only goes live once you approve it.
AI agents for your industry
AI agents for Aesthetic medicine
FocusChatbot and phone assistant answer questions about treatments and take appointment requests.
- Answers questions about treatments
- Appointment requests around the clock
- Refers medical questions to you
AI agents for Medical practices
The AI phone assistant answers calls when the front desk is busy and records appointment requests.
- Takes calls when the line is busy
- Records appointment and refill requests
- Data processing agreement under GDPR
AI agents for Trades
The phone assistant takes inquiries while you are on the job site.
- Takes calls while you’re on site
- Records requests and callback times
- Clear handover to your team
AI agents for Consulting
Chatbot and phone assistant answer standard questions and schedule first meetings.
- Answers standard questions
- Schedules first calls
- Hands over to you when needed
Frequently asked questions about AI agents
Can’t find your question? Call or send a WhatsApp message.
+49 1523 7382112Does the AI phone assistant replace my front desk?
No. It handles recurring questions and calls at peak times or outside office hours. That gives your team more time for the patients in the practice.
What happens in an emergency?
The agent does not answer medical questions. In an emergency, it immediately refers callers to the emergency number 112 and the German out-of-hours medical service 116 117.
Do callers notice they are talking to an AI?
Yes. At the start, the assistant introduces itself as your practice’s digital assistant. That builds trust and meets the transparency obligations of the EU AI Act.
Does it work with my appointment booking?
In the first call, I check which connection to your online booking or calendar is possible. Without a connection, the agent records appointment requests and your team confirms them.
How much does an AI phone assistant cost?
That depends on call volume and features. After the free first call, you receive an individual quote.
Is it compliant with data protection law in a practice?
I plan data protection in from the start: a data processing agreement, processing in the EU where possible and only the data that is needed. The details are in the section on data protection and medical confidentiality above.
Let’s discuss what an AI agent can take off your practice’s plate.
The first call is free and without obligation. You get a reply within 8 hours on business days.
Start a project
Satisfaction guarantee: final payment only once you are satisfied.